COOKIE POLICY

Heineken UK Limited (“HEINEKEN”, “we” or “us”) uses cookies. It is important you know what cookies our Application uses and for what purposes. This will help to protect your privacy.

The HelloBeer Pub Manager Platform is hosted, supported and maintained by Hello Forward Ltd (Company Number 10297220) ("Hello Forward") on behalf of Heineken UK Limited in the capacity of a Processor.

We won't set cookies unless you enable them and provide your consent. If you do not wish to accept cookies in connection with your use of this Application, you have the following options:

1. What this Policy Covers

This Cookie Policy sets out:

2. What is a cookie?

Cookies are small text files containing small amounts of information which are downloaded and may be stored on your device e.g. your internet enabled devices, such as a smartphone or tablet. We may use similar techniques, such as pixels, web beacons and device fingerprints, and for the sake of consistency all of these techniques will be referred to in this Cookie Policy as ‘cookies’. This Cookie Policy provides you with information about the cookies we use and why. Our privacy policy sets out full details of the other information we may collect and how we may use your personal information and can be accessed here.

You can change your cookie preferences at any time by changing your settings which is further explained in section 4 below.

3. Cookies used on the Application

We use tokens (rather than cookies for the necessary function of authenticating users and to provide basic functionality). The Application does however use performance cookies which monitor usage of our Application where you have provided consent. Some of these are session cookies which are temporary and allow us to link your actions during a single visit to our site, and which are erased when you close your browser. Others are persistent cookies which remain on your device for the period of time specified in the cookie (see paragraph 6 for details of how long these cookies persist). The following is a more detailed explanation:

performance cookies

Performance cookies help us to understand the behaviour of our visitors and their usage of the Application in an aggregated manner. This allows us to continuously improve the Application to provide the best user experience. These cookies are also used to help us understand how effective our messaging is; for instance these cookies tell us which pages visitors go to most often, and if they get error messages from web pages. All information these cookies collect is aggregated, to assist us to improve how an Application works. Some of these cookies are managed by third parties (such as Google). We have no control over the dissemination of third party cookies and you should check the relevant third party’s Application for more information.

In particular, we use Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes, and to help improve the overall experience on our Application. Google Analytics, a third-party web analysis service provided by Google Inc, uses "performance cookies" and "targeting cookies" to analyse how you use the Application. The information generated by the cookie about your use of the Application (including your IP address) will be transmitted to and stored by Google on servers in the United States. However, this Application uses Google Analytics with the expansion 'anonymizeIp()' which means that Google will truncate/anonymise the last octet of the IP address for Member States of the European Union. On our behalf, Google will use the information collected for the purpose of evaluating your use of our Application, compiling reports on Application activity and providing other services relating to Application activity and internet usage to us. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser as described further below at paragraph 4. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB#.

You may disable the use of Google Analytics by using the link disable Google Analytics. This link creates an opt-out cookie which prevents the further processing of your data. For more information about Google Analytics cookies, please see Google's help pages and privacy policy.

4. Control your cookie settings

Once you have given us your agreement to the use of cookies, we shall store a cookie on your device to remember this for the next time. You can use your browser settings to remove any cookies that we have already set on your device. The following links may assist you in managing your cookies settings, or you can use the 'Help' option in your internet browser for more details:

5. Other Information

The following link contains further information about cookies: http://www.aboutcookies.org/. In addition, a guide to online privacy has been produced by the internet advertising industry which can be found online at:

6. Cookie Use

Below is a full list of the cookies used on our Application:

PERFORMANCE COOKIES

NAME

PERSISTENCY

DESCRIPTION

SOURCE

_ga

2 years

Used to distinguish users.

Google Analytics

_gid

24 hours

Used to distinguish users.

Google Analytics

_gat

1 minute

Used to throttle request rate.

Google Analytics

_hjClosedSurveyInvites

1 year

Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.

HotJar

_hjDonePolls

1 year

Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.

HotJar

_hjMinimizedPolls

1 year

Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.

HotJar

_hjDoneTestersWidgets

1 year

Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.

HotJar

_hjIncludedInSample

1 year

Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

HotJar

_hjShownFeedbackMessage

1 year

This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.

HotJar

_hjid

1 year

Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

HotJar

_hjRecordingLastActivity

Session

This should be found in sessionStorage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records).

HotJar

hjTLDTest

Session

When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.

HotJar

_hjUserAttributesHash

Session

User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.

HotJar

_hjCachedUserAttributes

Session

This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.

HotJar

_hjLocalStorageTest

Session

This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted immediately after creating it so the expected storage time is under 100ms.

HotJar